FAQ

the jewelz

What are the jewelz made of?

The jewelry are made of glass beads and authentic freshwater pearls, while the threading, extender chain, clasp and crimp beads are made of stainless steel.

How do I find my size?

Every piece of jewelry has an extender chain, where one can adjust the size.

How do I take care of my N.J.A. jewelz?

As the jewelz are handmade, one should take good care of the pieces. To prolong their lifecycle, please avoid pulling on the jewelz.

shipping and delivery

When will my items be shipped?

The items will mostly be shipped within 1-3 working days.

How long do I have to wait for my order?

Our carrier has a shipping range within 1-4 working days.

How can I track my order?

The tracking number will be provided by email as soon as the shipment has arrived at our carrier.

Can I refuse the receipt of my order if I change my mind?

Unfortunately no, but you can send us an email at info@njacopenhagen.com

What is the shipping cost?

Shipping to nearest pick-up point is 39 DKK, while shipping to your home address is 49 DKK.

I have mistakenly provided the wrong delivery information, what should I do?

Please send an email asap to info@njacopenhagen.com

I have received the wrong item, what should I do?

Please contact us at info@njacopenhagen.com

returns, exchanges and warranty

When will I get refunded?

The average bank transfer time is 8-10 working days.

There is an error in one or more of my products, what should I do?

Please contact us at info@njacopenhagen.com, and we will provide help!

How do I return my order?

Please contact us at info@njacopenhagen.com, and we will provide help!

I want to exchange for a different product, what should I do?

Please contact us at info@njacopenhagen.com and we will provide help!